FAQ

Orders ship from the United States. We deliver to the contiguous 48 U.S. states.

We do not deliver to Alaska, Hawaii, U.S. territories or APO, FPO and DPO military addresses. International shipping is not available.

Standard shipping is free on all eligible orders, with no minimum purchase. We do not add separate handling or delivery charges.

• Order processing: 1–3 business days.
• Transit after shipment: an estimated 3–5 business days.
• Estimated total delivery: 4–8 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates, not guaranteed dates.

If we cannot ship within the stated processing period, we will contact you with a revised estimate and the option to agree to the delay or cancel for a full refund.

Yes. We email shipment confirmation and tracking information after dispatch. The carrier will be identified in the shipment information.

Tracking updates may not appear immediately after a shipping label is created.

Displayed selling prices include applicable sales tax. Standard shipping to eligible addresses is free, and no additional fees are payable on delivery.

The total is shown at checkout before you submit payment.

The payment methods currently available for your order are displayed at checkout. Availability may depend on your device and payment provider.

Please do not send full payment card details or passwords by email.

Contact us promptly with your order number. We will try to change or cancel an order before shipment.

If an order has not shipped, it can be cancelled for a full refund. Changes may no longer be possible after dispatch; you may then use our return process.

Email support@greencrestshop.com within 30 days after receiving your order. Include your order number and the items you wish to return.

We pay return shipping for change-of-mind returns and returns involving damaged, defective or incorrect items. There are no restocking or return processing fees.

Contact us first so we can provide a prepaid label or another merchant-paid return method. For change-of-mind returns, items should be unused, clean and complete. Reasonable inspection does not itself prevent a return.

Return address:
GREENCREST GARDEN SUPPLY LLC
6448 W Highway 146
Crestwood, KY 40014
United States

These conditions do not limit your rights concerning defective, damaged or misdescribed goods.

We inspect returns and issue eligible refunds to the original payment method within 3 business days after receiving the return.

Your payment provider may take additional time to display the refund. Refunds include the amount paid for the returned goods and their applicable tax.

Contact us as soon as reasonably possible with your order number and a description of the problem. Photographs are helpful for damaged or incorrect items where reasonably possible.

We will investigate and arrange an appropriate replacement or refund at no additional cost. A tracking status alone does not prevent investigation of a delivery problem.

Stop using an item if it appears unsafe or damaged.

No, unless the individual product listing expressly states otherwise. Read the listing for the item and included components.

Select products appropriate to your pet, follow supplied instructions, supervise use and remove damaged items. Put corded teaser toys away out of reach after supervised play.