Terms of Sale

GREENCREST / PURCHASE INFORMATION

Clear terms.
From checkout to delivery.

These Terms of Sale apply to purchases made through greencrestshop.com from GREENCREST GARDEN SUPPLY LLC, trading as GREENCREST.

1. Seller and eligibility

The seller is GREENCREST GARDEN SUPPLY LLC, Kentucky company number 1647838, registered at 6448 W Highway 146, Crestwood, KY 40014, United States.

You must have legal capacity to place an order or appropriate authorization. Please provide accurate contact, billing and delivery information.

2. Product information

Read the individual listing for the product’s description, dimensions and included components. Animals, treats and scene accessories are not included unless expressly stated.

Displayed colors may vary with screen settings. This does not remove your rights if goods are materially different from their description.

Select pet products appropriate to your animal, follow supplied instructions and supervise use. Remove damaged items. Put corded teaser toys away out of reach after supervised play.

3. Prices, taxes and payment

Prices are displayed in U.S. dollars unless the store clearly indicates another currency. Displayed selling prices include applicable sales tax.

Standard shipping to eligible addresses is free. We do not add separate handling charges, and no additional fees are payable on delivery.

The final order total and available payment methods are displayed at checkout before you submit payment.

4. Order confirmation and acceptance

An order confirmation acknowledges receipt of your order. Acceptance occurs when we confirm shipment.

We may decline or cancel an order for a genuine reason, such as unavailable stock, unsuccessful payment, suspected fraud or a material pricing error. We will notify you and refund any payment collected for a cancelled order.

We will not charge a higher price or substitute a different product without your agreement.

5. Delivery area and timing

Orders ship from the United States to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, U.S. territories or APO, FPO and DPO military addresses. International shipping is not available.

Processing takes 1–3 business days. Transit after shipment takes an estimated 3–5 business days. Estimated total delivery is 4–8 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed outside business days begin processing on the next business day.

Tracking information is provided after shipment. Delivery estimates are not guaranteed dates.

6. Delays and delivery problems

If we cannot ship within the stated processing period, we will notify you with a revised estimate and offer the option to agree to the delay or cancel for a full refund.

For delayed, missing, damaged or incorrect deliveries, contact us with your order number. We will investigate and arrange an appropriate remedy. A tracking status alone does not prevent investigation of a delivery problem.

7. Changes and cancellations

Contact us promptly if you need to change an address, amend an order or cancel. We will attempt to make changes before dispatch.

Unshipped orders can be cancelled for a full refund. If an order has already shipped, changes may no longer be possible and our return process applies.

8. Thirty-day returns

You may request a return within 30 days after receiving your order by emailing support@greencrestshop.com.

We pay return shipping for change-of-mind returns and returns involving damaged, defective or incorrect items. We do not charge restocking, handling or return processing fees.

Contact us first for a prepaid return label or another merchant-paid return method. Include your order number in the package.

For change-of-mind returns, items should be unused, clean and complete, with included accessories. Use original packaging where available or suitable protective packaging. Reasonable inspection does not itself prevent a return.

These conditions do not limit your rights regarding defective, damaged, incorrect or misdescribed goods.

Return address:
GREENCREST GARDEN SUPPLY LLC
6448 W Highway 146
Crestwood, KY 40014
United States

9. Refunds and exchanges

We inspect returns and issue eligible refunds to the original payment method within 3 business days after receiving the return.

The refund includes the amount paid for the returned goods and their applicable tax. For a full-order return, the full amount paid is refunded. Standard shipping is free, so there is no original standard shipping charge to deduct.

Your payment provider may need additional time to display the refund. Contact us if you need help tracing it.

For an exchange, contact us to arrange the return and discuss a replacement. Any price difference will be explained before you agree.

10. Consumer rights and disputes

Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory rights relating to defective, unsafe or misdescribed goods.

Please contact us about a complaint so we can investigate and seek an appropriate resolution. This does not restrict your right to use any remedy available under applicable law.

These terms are governed by Kentucky law and applicable U.S. federal law without depriving you of mandatory consumer protections available under the law that applies to you.

11. Related policies and changes

Read these terms together with our Terms of Service, Return and Refund Policy, Shipping Policy and Privacy Policy.

Updates apply to future purchases and do not retrospectively remove rights relating to an order already accepted.