Privacy policy

Privacy Policy

Who We Are

GREENCREST is operated by GREENCREST GARDEN SUPPLY LLC, Kentucky company number 1647838.

This policy explains how we handle personal information when you visit greencrestshop.com, purchase products or contact us.

Privacy contact: support@greencrestshop.com
Phone: +1 217-781-0828
Mailing address: 6448 W Highway 146, Crestwood, KY 40014, United States.

Information We Collect

Depending on how you use our store, we collect:

  • Contact information, such as your name, email address, telephone number and delivery address.

  • Order information, including products purchased, billing details, payment status, returns and refunds.

  • Information you provide in customer service messages, including photographs submitted to resolve a product issue.

  • Technical information, such as IP address, browser type, device information, pages visited and interactions with our store.

  • Cookie preferences and other privacy choices.

Payment details are processed through the payment providers available at checkout. Please do not send full payment card details or passwords by email.

How We Use Information

We use personal information to:

  • Process payments, fulfill orders and provide tracking updates.

  • Handle customer inquiries, returns, refunds and complaints.

  • Maintain the shopping cart, checkout and store functionality.

  • Detect fraud, prevent misuse and protect our customers and business.

  • Maintain accounting records and meet legal obligations.

  • Understand and improve store performance, subject to applicable privacy requirements.

  • Send marketing communications where permitted and in accordance with your choices.

Where applicable law requires a legal basis, we rely on performing our contract with you, complying with legal obligations, legitimate business interests or your consent, as appropriate.

Shopify and Other Service Providers

Our store is hosted on Shopify. Shopify processes information to operate the storefront, checkout and related commerce services.

We share information as necessary with service providers such as payment processors, shipping providers, customer support providers and technical service providers. We may also disclose information where required by law, to protect legal rights or in connection with a lawful business transfer.

Shopify may also process information for its own purposes as described in its Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Where enabled, Shopify services may use information about interactions with our store and other Shopify merchants to improve services and provide features, including personalization and advertising, subject to applicable law and privacy choices.

Cookies and Similar Technologies

Our store uses cookies and similar technologies for functions such as remembering cart contents, enabling checkout, maintaining security and storing preferences.

Depending on the services enabled on the store, additional technologies may be used for performance measurement, personalization or advertising. Where consent is required, these non-essential purposes must be subject to your consent.

Where privacy controls are displayed, you can use them to review or change your choices. You can also manage cookies through your browser. Blocking essential cookies may prevent parts of the store from working.

Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Essential order, delivery and customer service communications may still be sent.

Retention and Security

We keep personal information for as long as reasonably necessary to fulfill orders, provide support, meet accounting and legal requirements, resolve disputes and protect against fraud.

We use reasonable technical and organizational measures to protect information. No internet transmission or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your information, withdraw consent, restrict certain processing, or opt out of targeted advertising and any sale or sharing of personal information as legally defined.

To exercise a right, email support@greencrestshop.com. We may need to verify your identity before completing a request. Where applicable, you may use an authorized agent or appeal a decision by contacting us. We will not unlawfully discriminate against you for exercising a privacy right.

Where legally required, we honor recognized browser-based opt-out preference signals, including Global Privacy Control.

International Processing

Shopify and other service providers may process information outside your state or country. Where required, applicable safeguards are used for these transfers.

Children

Our store is intended for adult shoppers and is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

Changes and Contact

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated where required by law.

For privacy questions or requests, contact support@greencrestshop.com or write to GREENCREST GARDEN SUPPLY LLC at 6448 W Highway 146, Crestwood, KY 40014, United States.