Shipping policy

Shipping Policy

Shipping Origin and Delivery Area

Orders ship from the United States.

We deliver to addresses within the contiguous 48 U.S. states. We do not deliver to Alaska, Hawaii, U.S. territories or military addresses, including APO, FPO and DPO addresses.

We do not offer international shipping.

Free Standard Shipping

Standard shipping is free on all eligible orders, with no minimum purchase.

Displayed selling prices include applicable tax. There are no separate handling charges or fees payable on delivery.

Order Processing

Orders are processed within 1–3 business days after the order is placed and payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed outside business days begin processing on the next business day.

Transit and Estimated Delivery

After shipment, estimated transit time is 3–5 business days.

Including processing, the estimated total time from order placement to delivery is 4–8 business days.

These are estimates rather than guaranteed delivery dates. Weather, carrier disruption and other circumstances can affect delivery.

Shipment Confirmation and Tracking

We provide shipment confirmation and tracking information by email after your order ships. The carrier used for your shipment will be identified in the shipping confirmation or tracking information.

Tracking updates may not appear immediately after a label is created.

Delays

If we cannot ship within the stated processing period, we will notify you, provide a revised shipment estimate and offer the option to agree to the delay or cancel for a full refund.

If your package is delayed after shipment, contact us. We will investigate with the carrier and keep you informed.

Address Changes

Please check your delivery address before placing an order. If you notice an error, contact us immediately. We will attempt to make changes before dispatch, but changes may no longer be possible once an order has shipped.

If a delivery fails or a parcel is returned to us, we will contact you to arrange an appropriate resolution. Any proposed additional cost must be explained and agreed before it is charged.

Lost, Damaged or Incorrect Deliveries

Contact support@greencrestshop.com if your parcel does not arrive, arrives damaged or contains incorrect items.

We will investigate and arrange an appropriate replacement or refund where the order has not been properly delivered. A tracking status alone does not prevent us from investigating a reported delivery problem.

Contact

Email: support@greencrestshop.com
Phone: +1 217-781-0828
Customer service: Monday–Friday, 9:00 AM–4:00 PM, U.S. Central Time, excluding U.S. federal holidays.

Store operator: GREENCREST GARDEN SUPPLY LLC
Registered address: 6448 W Highway 146, Crestwood, KY 40014, United States.