Refund policy

Returns and Refunds

30-Day Return Window

You may request a return within 30 days after receiving your order. This applies to both change-of-mind returns and returns involving damaged, defective or incorrect items.

To request a return, email support@greencrestshop.com with your order number and the items you wish to return. For damaged, defective or incorrect items, please include photographs where reasonably possible.

Return Conditions

For change-of-mind returns, items should be unused, clean and complete, with any included accessories. Please use the original packaging where available, or suitable protective packaging.

Reasonable inspection of an item does not by itself prevent a return. These conditions do not limit your rights regarding defective, damaged, misdescribed or incorrect goods. Items damaged through misuse or ordinary wear are not treated as manufacturing defects.

Free Return Shipping

We pay return shipping costs for both change-of-mind returns and returns involving damaged, defective or incorrect items. We do not charge restocking, handling or return processing fees.

Contact us before sending your return so we can provide a prepaid return label or another merchant-paid return method. You do not need to purchase return postage yourself.

Return Address

GREENCREST GARDEN SUPPLY LLC
6448 W Highway 146
Crestwood, KY 40014
United States

Please include your order number inside the package. Contacting us first helps ensure that your return is identified and processed correctly.

Damaged, Defective, Incorrect or Missing Items

Contact us as soon as reasonably possible if your order arrives damaged, contains an incorrect item or is incomplete. We will investigate and arrange an appropriate remedy, such as a replacement or refund, at no additional cost.

If an item is unsafe or damaged, stop using it. We may resolve a claim without requiring a return; otherwise, we will arrange merchant-paid return shipping.

Refunds

We will inspect and process your return within 3 business days after receiving it. For an eligible return, we will issue the refund to your original payment method within that period.

For a full-order return, we refund the full amount paid for the returned goods, including applicable tax. For a partial return, we refund the amount paid for those items and their applicable tax. Original standard shipping is free, so there is no original shipping charge to deduct.

Your payment provider may take additional time to display the refund after we issue it. If the refund has not appeared, contact us so we can help trace it.

Cancellations and Exchanges

Contact us promptly if you wish to cancel an order. If it has not shipped, we will cancel it and issue a full refund. If it has already shipped, you may use our return process.

For an exchange, contact us to arrange the return and discuss a replacement. Any price difference will be explained before you agree.

Contact

Email: support@greencrestshop.com
Phone: +1 217-781-0828
Customer service: Monday–Friday, 9:00 AM–4:00 PM, U.S. Central Time, excluding U.S. federal holidays.

Business days mean Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights available under applicable consumer law.